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Privacy Policy

Last updated: February 2, 2026

1. Introduction

Welcome ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our services and tells you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data: first name, last name, username or similar identifier, title, date of birth.
  • Contact Data: billing address, delivery address, email address, telephone numbers.
  • Property Data: information about your residency, lease terms, and unit details.
  • Technical Data: internet protocol (IP) address, login data, browser type and version, time zone setting, operating system and platform.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer or resident.
  • To process and deliver your orders or service requests (e.g., maintenance requests, utility setup).
  • To manage our relationship with you.
  • To improve our website, products/services, marketing, and customer relationships.

4. Disclosures of Your Data

We may share your personal data with the parties set out below for the purposes set out in Section 4 above:

  • Property management companies associated with your residency.
  • Service providers (such as utility providers, maintenance vendors) acting as processors.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at privacy@getwelcome.co.